The sadly hilarious (or hilariously sad) story of a musician who flew from Halifax to Nebraska via Chicago on United Airways, witnessed his own baggage being mishandled on the tarmac, got no satisfaction from United’s customer service posse, and is now enjoying his revenge, eaten cold and going viral:
More than a year later (and unsurprisingly, only a few days after the video appeared), United has finally figured out that it’s getting a black eye and becoming a laughingstock, and has offered to have a “conversation” with the musician, Dave Carroll in order to “make it right.”
Here’s a hint, United: You break it, you buy it (or fix it).
Carroll has promised to make three videos in order to publicize this incident. I can’t wait for the second and third installments.
Note: Videos number two and three are now available here on Grand Rants as well as an exclusive interview. Click on the links above to view them. Also, for more Grand Rants articles on Dave, just type “Dave Carroll” in the “Search” box which is to the right of the title line of this article.
H/T: LA Times Blog